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Corporate Director of Training

Company: Heritage Hotels & Resorts Corporate Office
Location: Albuquerque
Posted on: April 3, 2024

Job Description:

Description:WORK, PLAY & ENJOY LIFE WITH HERITAGEWe offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico!This is a full-time, salary position with a range starting at $70k yearly (DOE) plus benefits.The position will work out of our Corporate Office in Downtown Albuquerque, NM.Description: The Corporate Director of Training is responsible for designing, implementing, and delivering comprehensive training programs tailored to meet the specific needs of our organization's hospitality sector including luxury hotel, food, and beverage segment.Supervisory Responsibilities: Training Manager and Training CoordinatorESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Collaborate with department heads and stakeholders to identify training needs and objectives that align with overall company strategy.
  • Design and develop engaging and effective training programs that focus on enhancing customer service, communication, and hospitality skills.
  • Incorporate industry best practices and innovative training methodologies into program development.
  • Facilitate training sessions for employees at various levels, including new hires and experienced staff.
  • Provide opportunities for staff, management, and leadership to third party training or trainers.
  • Communicate training schedules, expectations, and updates effectively to employees and management.
  • Conduct interactive workshops, role-plays, and simulations to reinforce learning objectives.
  • Provide constructive feedback and coaching to employees to foster continuous improvement.
  • Maintain (utilize HRIS and other resources) and update training materials, manuals, and resources to ensure accuracy and relevance.
  • Stay informed about industry trends and advancements in hospitality practices to incorporate into training content.
  • Develop assessment tools and methodologies to measure the effectiveness of training programs.
  • Analyze training feedback and performance metrics to identify areas for improvement and make necessary adjustments to training curriculum.
  • Report training analysis and metrics to Executive Team to support data driven decisions regarding career pathing and compensation management as they result to internal growth. #LD2022 #DL HC10Requirements:
    • Proven experience in hospitality training and development, preferably in a corporate setting.
    • Strong understanding of customer service principles and hospitality industry standards.
    • Excellent communication, presentation, and interpersonal skills.
    • Public Speaking Excellence
    • Innovative, Motivating and Positive Approach to Learning
    • Business Intelligence
    • Ability to Communicate Effectively
    • Time Management
    • Adaptable to Entrepreneurial Culture
    • Solution Minded
    • Excel in Team Environment
    • Established relationships to outside training resources such as Forbes, Disney, etc.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Proficiency in Microsoft Office Suite and learning management systems.
    • Certification in training and development (e.g., CPTD, ATD) is a plus.
    • Knowledge of various video and other interactive technologies to integrate into current training platform.
    • Bachelor's degree in Hospitality Management, Business Administration, or related fieldSEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility - Family - Future GrowthHeritage Companies is an Equal Opportunity EmployerCompensation details: 70000-70000 Yearly SalaryPIdf56fe08f1d3-31181-34034682

Keywords: Heritage Hotels & Resorts Corporate Office, Albuquerque , Corporate Director of Training, Executive , Albuquerque, New Mexico

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