Community Association Manager
Company: Sentry Management
Location: Albuquerque
Posted on: May 28, 2023
Job Description:
Sentry Management, Inc., a leader in the Community Management
Industry has immediate openings for a Community Manager in our
Santa Fe/Albuquerque NM Division.
The Portfolio Manager (PM) is responsible for the day-to-day
facilities maintenance of the associations they manage. The PM is
responsible for coordinating with the corporate office departments
of Accounting and Support Services in order to respond to the
requirements of the association board of directors and the needs of
each individual community. The PM maintains policies, standards,
and practices both within and outside their assigned territory and
ensures adherence to Sentry's Goals, Values, and Service Standard
of our Foundation Principles.
ADMINISTRATIVE RESPONSIBILITIES:
- Maintain an organized filing methodology
- Serve as liaison between association boards and legal counsel
regarding covenant violations
- Prepare manager reports and financial summaries to boards on a
monthly basis
- Manage the onboarding and exits of associations
- Respond to requests, emails, and calls in a reasonable amount
of time
- Provide written reports to boards regarding site visits
- Coordinate with Collections Department to ensure effective
assessment collection and follow the Collection Policy adopted by
the Board
- Review late notices and A/R reports with regard to ongoing
delinquencies CUSTOMER SERVICE RESPONSIBILITIES
- Document, submit, and coordinate insurance claims on
associations' behalf
- Identify physical assets associations are maintaining
- Identify and record violations of association governing
documents
- Assist in the implementation of enforcement policies as
directed by the board
- Develop and implement maintenance, repair, and replacement
programs approved by board
- Project coordination
- Assist the board in developing rules and regulations
- Sustain maximum client satisfaction
- Serve as a helpful expert in exceeding customer expectations on
a regular basis
- Support management team in delivering the cadence of
communication COMMUNITY MANAGEMENT RESPONSIBILITIES
- Assist with preparation of and participate in annual and
general meetings, including mailings and notices
- Assist in performing property visits
- Manage vendor proposals, contracts review and renewal, and
prepare bid comparisons as required
- Manage architectural requests and approvals
- Maintain and understand all documents, Rules and Regulations,
and conduct legal research as needed
- Coordinate with other employees such as janitorial,
maintenance, administrative, and others
- Answer routine questions from and troubleshoot issues with
owners, tenants, guests, staff, and vendors
- Recommend risk management and insurance professionals to
boards
- Manage maintenance request from homeowners and board
- Collect all invoices and code for payment, and follow-up on
monthly assessments due
- Attend Board meetings, take notes and prepare meeting minutes
for Board review and approval and record in CommunityPro -; provide
to division leader as required
- Provide board and homeowner training on CommunityPro -
REQUIREMENTS
- Must be licensed in some states
- Licensed to operate a motor vehicle with a clean driving
record
- Ability to sit or stand for long periods of time
- Ability to operate a personal computer and basic office
equipment Benefits/Compensation:
- Medical, Dental, Vision
- Life and AD&D
- Short Term and Long Term Disability
- 401(k)
- Paid Sick/Personal Days
- Paid Vacation
- Paid Holidays
Sentry Management, Inc. is an Equal Opportunity Employer
Keywords: Sentry Management, Albuquerque , Community Association Manager, Executive , Albuquerque, New Mexico
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