CUSTOMER SERVICE MANAGER

Company: Water Authority
Location: Albuquerque
Posted on: May 28, 2023

Job Description:

Department:Customer Services & BillingPosted on:5/19/2023Closing on:6/12/2023Location:Mission AveSummaryPlan, direct, and manage the operations within the Customer Services Division of the Water Authority which includes billing, collections, new services connections, account maintenance, cash handling, call center operations and dispatch center. Coordinate assigned activities with other divisions, outside agencies and the public.Minimum Education and ExperienceBachelor's degree from an accredited college or university with major course work in Business Administration or a related field, plus eight (8) years increasingly responsible experience in a customer service center, dispatch center, financial institution or call center operations to include four (4) years supervisory experience in a management and/or administrative capacity including experience overseeing cash handling operations.Experience such as described in the job description may substitute for education on a year for year basis.Position Requirements

• Possess a Valid New Mexico Driver's License or a Valid Driver's License from another State converted to New Mexico within 1 month
• Driving Record consistent with being issued an Authority Operator Permit by Risk ManagementSalary Range$105,164 - $125,652 Annually

Keywords: Water Authority, Albuquerque , CUSTOMER SERVICE MANAGER, Executive , Albuquerque, New Mexico