Regional Operations Manager
Company: Planned Parenthood of the Rocky Mountains, Inc.
Location: Albuquerque
Posted on: March 19, 2023
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Job Description:
Regional Operations Manager (ROM)
RESPONSIBLE TO: Director of Health Center OperationsSALARY: $
87314.82 - $98961.32 / yearSchedule: Mon-Fri 9a-5p and travel
required for the role will be up to 50%.Location: This position
will be based in Albuquerque, NM
Summary: Regional Operations Managers are responsible for directing
the operational activities of the individual Health Centers within
their Regional Zone. They are accountable for cultivating
high-performing Health Center Managers that exceed expectations for
Key Performance Indicators and comply with all compliance
regulations and agency policy and procedures. To do this, Regional
Operations Managers are expected to be strong leaders, mentors, and
coaches and utilize those skills to build their management and
staffing line.
This Regional Operations Manager (ROM) position will lead 4 health
centers, 20+ teammates, and provide oversight of operations with
complete accountability for approximately $4MM P&L. ROMs
provide strategic and tactical leadership, counsel, and direction
to the field management teams of those assigned facilities to
ensure safe, efficient, and ethical patient care. Additionally,
ROMs identify and develop strategic growth opportunities, monitor
zone performance, and work closely with the Director of Health
Center Operations (DHCO) and Deputy Director of Operations (DDO) to
develop strategies in alignment with PPRMs mission and values.
Travel is a big part of this role: Although based in Albuquerque,
this Regional Zone includes sites in Durango, CO, Farmington, NM,
Cortez, CO, and Las Cruces, NM. Travel is required and is a
significant portion of this role. Overnight Travel comprises
approximately -50% of scheduled work time. Travel expenses are
covered.
Qualifications:You have managed a healthcare team and are
experienced at coaching, mentoring, and developing supervisors in
healthcare settings.You see staff growth and development as central
to successful teams.You have 5 years of experience in Healthcare
Management, a strong commitment to customer service, excellent
operational strategy, and are committed to cultivating a positive
and inclusive culture.You can work independently while leading a
team and are able to identify the root causes of problems and
address & implement process improvements.You think critically
through ideas and problems, are detailed oriented, and have
efficient time management skills.You understand and have experience
maintaining regulatory compliance.You may have a bachelor's degree
in business, human services, or a health-related fieldKey
Approaches to the Work:Outstanding Supervisor: You pride yourself
on being a manager who empowers, models core values, and creates
the conditions in which others can be successful as leaders and
managers themselves. You are able to identify and motivate others
around ambitious goals, as well as provide the coaching, feedback
and support that enables your team to reach them and feel
successful. You are a decisive and strategic decision-makerAdept
relationship builder: You build meaningful, trusting relationships
and use your adept communication skills to help people feel valued
and respected, even when things are tough. You identify solutions
to challenges. You're collaborative in nature and value
collaboration, internally and externally to your team, as important
in your work.Communication: Key to your success is your ability to
communicate clearly and effectively, verbally and in writing, so
others understand and are invested in what you say. You use your
skills to help solve problems, meeting people where they are and
resolving challenges through thoughtful and respectful
communication.Proactive Do-er: You're a get-stuff-done person, who
can juggle multiple projects and prioritize to use time effectively
and efficiently. You're flexible and adjust when things change
(because they always do!) and you stay on top of various projects
and priorities with relative ease. You look for solutions when you
see problems and take initiative to make things better.Inclusion
and Equity Champion: You deeply value inclusion and actively
contribute to a more equitable and inclusive organization. You are
reflective and understand how your perspective is shaped and
influenced by your identity. You accept responsibility for your own
behavior and action in upholding an equitable and inclusive
workplace.
Areas of Responsibility
Managing High Performing Health Center Managers: you're responsible
for creating a healthy work environment and the conditions for
training, coaching, and supervision. You will provide support that
ensures health center managers are skilled and successful in
meeting the performance metrics established for their roles. You
work diligently to build a strong and effective team that embodies
the agency's core values. You will:
Excellent and Efficient Health Centers: You ensure health center
compliance with all necessary requirements (HIPAA, CLIA, OSHA ,
Pharmacy etc.), as well as the overall operational and
administrative success of the center. You have responsibility for
financial health and performance indicators, as well as serving as
a link between the health centers and other teams and departments
that work alongside them. You will:
In this role you will support abortion and reproductive health
services by being a leader for health center managers who provide
daily support and guidance to our staff who see patients each
dayBenefits at PPRM include:
Flu Protocol: All employees working directly with patients or
working in a health center will be required to have the flu shot or
wear a mask during patient contact or while in the health center
from October 1 - April 30 each year (Flu Season). The flu shot will
be available to health center employees in the health center in
addition to being able to seek the flu vaccine externally through
the medical plan or reimbursement.Background Check RequiredPlanned
Parenthood of the Rocky Mountains is an equal employment
opportunity employer and is committed to maintaining a
non-discriminatory work environment, and does not discriminate
against any employee or applicant for employment on the basis of
race, color, religion, sex, national origin, age, disability,
veteran status, marital status, sexual orientation, gender
identity, or any other characteristic protected by applicable
law.
About Us:Planned Parenthood is committed to creating a dynamic work
environment that values diversity, equity, inclusion, respect,
integrity, customer focus, and innovation. We are committed to
creating a welcoming space for all people on our staff, in our
health centers, and in our community. We do this by tending to the
team, respecting and honoring all people, jumping in, trying and
learning, caring for our business, and returning to our mission.
Learn More
Keywords: Planned Parenthood of the Rocky Mountains, Inc., Albuquerque , Regional Operations Manager, Executive , Albuquerque, New Mexico
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