Manager, Client Service - Enterprise Services
Posted on: March 17, 2023
OverviewLead and direct all Enterprise Service activities,
including workflow and financial management, of the Enterprise
Client Service team to achieve higher levels of employee engagement
and satisfaction, client service, net client gain and client
retention. May be accountable for one or multiple location
responsibilities. Oversight may also include site management,
including duties related to the management of the physical
- Manages a team of Enterprise Client Service employees who are
responsible for the client's payroll to ensure call volume and
queue activity are at optimal levels and meeting client needs.
Recruits, selects, hires and evaluates performance of employees to
drive excellence in service delivery. Counsels employees when
service slips or falls below expected standards. Develops staff for
personal and corporate advancement through career development,
training programs and other available resources.
- Maintains or improves the call center's real-time
responsiveness to ensure quality service is provided to clients by
using effective inspection and monitoring tools and techniques.
Responds quickly when opportunities are seen to improve service
- Achieves cost center goals through expense control and the
promotion and execution of client retention and net client gain
strategies. Assists service location leaders/managers with
development of strategies that drive client net gain and improve
employee engagement within the service location. Proactively
identifies resolves and escalates to senior management activities
such as fraud prevention, system/process vulnerabilities, data
security and client and employee concerns to mitigate negative
- Partners with Implementation and Client Service Managers to
ensure clients are transitioned in a positive and efficient
- Develops and implements strategies and action items to increase
employee engagement and satisfaction.
- Participates, leads and implements continuous improvement
initiatives and provides suggestions and feedback for process
improvements within the organization. Reviews, recommends and
implements changes to the workflow of the group to ensure quality
service and sound client relations are met.
- Partners with business units and maintains strong working
relations with critical partners to continually evaluate process
inefficiencies, identify opportunities for improvement, and
implement strategies to enhance the client experience. Maintains
strong working relationships with critical business partners in IT,
Sales, Field Operations, HRS Operations and Corporate in order to
remove obstacles conflicting with client service and financial
- H.S. Diploma - Required
- 2 years of experience in Supervisory Experience.
- This position supports the West Coast CompensationIn the spirit
of pay transparency, we are excited to share that the starting base
pay range for this position is $82,600 -$153,400 + bonus Please
keep in mind that this range is the base pay only and does not
consider other components that make up the total rewards package
for the position. If you are hired at Paychex, your overall
compensation will be determined based on factors such as geographic
location, skills, education, and/or experience which may result in
total compensation outside of this range.
Keywords: Paychex, Albuquerque , Manager, Client Service - Enterprise Services, Executive , Albuquerque, New Mexico
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