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Wellness and Sales Center Director

Company: Presbyterian Healthcare Services
Location: Albuquerque
Posted on: January 26, 2023

Job Description:

Health Plan Place (HPP) is a sales and service center for Presbyterian Health Plan members, providing comfort, wellness and community as benefits of this curated space. The HPP is open to all PHP members and community members, but the environment and services will be primarily centered around a 65+ customer base.The purpose of this position is to manage all aspects and functions in the Health Plan Place to ensure that the customers experience is meaningful, informative, supportive, and that all in-center encounters result in high customer satisfaction. Then Center Director is also responsible for creating, maintaining, and growing community resource relationships. The Center Director will set a high standard for team by fostering an environment of psychological safety, cultural literacy, and promoting dignity in every interaction.

  • Bachelors Degree required. Must also be a licensed agent in NM.
  • 5+ years of in social work, community health, health plan, or retail management experience. Experience managing a diverse team is ideal
  • Experience in insurance industry, physicians office, hospital, or other position in health care industry preferred
  • Experience in store/retail management
  • Bilingual - Spanish and/or Navajo
  • Kind, patient, respectful demeanor
  • Intellectual curiosity. Solid understanding of change management.
  • Cultural literacy
  • Ability to manage cross-functional teams to achieve operational results.
  • Demonstrated Strategic Leadership and Planning
  • Demonstrated ability to coach, lead, influence and develop a high-performance team of professionals.
  • Demonstrated strong problem solving and decision-making skills
  • Knowledge of change management methodologies and principles
  • Experience in retail marketing, direct to consumer marketing, and/or marketing practices.
  • Occasional travel with overnight stays.
  • Effective verbal and written communication skills.
  • Proficient with MS Word, Excel, PowerPoint, Internet, and web-based tools
  • Ability to interpret, adapt, and apply legal and regulatory policies and requirements.
  • Ability to analyze complex clinical scenarios and apply critical thinking.
  • Demonstrate ability to relate to and communicate with all levels of personnel, management, clinicians and others.
  • Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly, and they are referred to the appropriate setting, person, information, or tools to address their needs.
  • Develop and execute tactical marketing plans to generate traffic, support membership, and create positive brand awareness within specific budget.
  • Manage operations of the Health Plan Place to meet or exceed performance goals related to sales, service, care/wellness support, traffic, customer satisfaction and loyalty.
  • Manage non-exempt and exempt staff and functions that pertain to the Health Plan Place to ensure sales, service and care/navigation goals and objectives are met.
  • Track, analyze and report on Health Plan Place performance, working closely with corporate staff and leaders to take corrective actions as needed to achieve performance goals. (e.g., traffic, revenue, sales, biometrics provided, health coaching, navigation services provided, customer satisfaction feedback, issue resolution, consults, etc.)
  • Regularly participate in Health Plan Place performance discussions and reviews with key functional leaders.
  • Manage security and safeguard people, personal data, cash and financial transactions and real estate assets (furnishings, equipment, etc.)
  • Develop and distribute reports on Health Plan Place performance
  • Develop concepts and ideas to incent performance (e.g., sales contests, sales programs, member engagement programs, etc.); execute or coordinate/integrate with other areas
  • Schedule staff as appropriate to meet the needs of the customers
  • Ensure appropriate Health Plan Place procedures and processes are followed, tools are available and store appearance reflects Presbyterian Health Plan standards (including contact/lead or care support tracking and follow up for all customers who come into the Health Plan Place)
  • Must be able to conduct a sale
  • Responsible for compliance with corporate policies and procedures, including retail specific guidelines such as the planogram and operational SOPs
  • Manage member and non-member escalations
  • Manage executing health fairs and other center events
  • Create a work environment that supports and encourages creativity, customer commitment, teamwork, enthusiasm, and personal growth for the professional staff of employees.
  • Motivate, empower, and coach employees to achieve business objectives and achieve individual and team high performance
  • Develop staff to ensure proficiency and excellence in current roles is met, as well as preparation for future roles.
  • Ensure staff receive all training and communication required to effectively perform their specific functions according to corporate standards and guidelines
  • Provide coaching to staff regarding inappropriate or inadequate behaviors or other required improvement; ensure any required remedial training or additional development is obtained where appropriateWe offer more than the standard benefits! Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!Learn more about our employee benefits: Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.About Presbyterian Healthcare Services Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.About New Mexico New Mexico continues to grow steadily in population and features a low cost-of living.Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. NCS123LI-nonclinicalRequisition ID: 2023-32074 Street: 9521 San Mateo NE JobTitle: Wellness and Sales Center Director City: Albuquerque The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs. Compensation decisions are dependent upon the facts and circumstances of each offer. Minimum Offer: USD $59.00/Hr. Maximum Offer: USD $74.00/Hr.

Keywords: Presbyterian Healthcare Services, Albuquerque , Wellness and Sales Center Director, Executive , Albuquerque, New Mexico

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