Wellness and Sales Center Director
Company: Presbyterian Healthcare Services
Location: Albuquerque
Posted on: January 26, 2023
Job Description:
Health Plan Place (HPP) is a sales and service center for
Presbyterian Health Plan members, providing comfort, wellness and
community as benefits of this curated space. The HPP is open to all
PHP members and community members, but the environment and services
will be primarily centered around a 65+ customer base.The purpose
of this position is to manage all aspects and functions in the
Health Plan Place to ensure that the customers experience is
meaningful, informative, supportive, and that all in-center
encounters result in high customer satisfaction. Then Center
Director is also responsible for creating, maintaining, and growing
community resource relationships. The Center Director will set a
high standard for team by fostering an environment of psychological
safety, cultural literacy, and promoting dignity in every
interaction.
- Bachelors Degree required. Must also be a licensed agent in
NM.
- 5+ years of in social work, community health, health plan, or
retail management experience. Experience managing a diverse team is
ideal
- Experience in insurance industry, physicians office, hospital,
or other position in health care industry preferred
- Experience in store/retail management
- Bilingual - Spanish and/or Navajo
- Kind, patient, respectful demeanor
- Intellectual curiosity. Solid understanding of change
management.
- Cultural literacy
- Ability to manage cross-functional teams to achieve operational
results.
- Demonstrated Strategic Leadership and Planning
- Demonstrated ability to coach, lead, influence and develop a
high-performance team of professionals.
- Demonstrated strong problem solving and decision-making
skills
- Knowledge of change management methodologies and
principles
- Experience in retail marketing, direct to consumer marketing,
and/or marketing practices.
- Occasional travel with overnight stays.
- Effective verbal and written communication skills.
- Proficient with MS Word, Excel, PowerPoint, Internet, and
web-based tools
- Ability to interpret, adapt, and apply legal and regulatory
policies and requirements.
- Ability to analyze complex clinical scenarios and apply
critical thinking.
- Demonstrate ability to relate to and communicate with all
levels of personnel, management, clinicians and others.
- Help ensure all customers (walk-in, telephonic or electronic)
are warmly greeted, their needs are assessed quickly, and they are
referred to the appropriate setting, person, information, or tools
to address their needs.
- Develop and execute tactical marketing plans to generate
traffic, support membership, and create positive brand awareness
within specific budget.
- Manage operations of the Health Plan Place to meet or exceed
performance goals related to sales, service, care/wellness support,
traffic, customer satisfaction and loyalty.
- Manage non-exempt and exempt staff and functions that pertain
to the Health Plan Place to ensure sales, service and
care/navigation goals and objectives are met.
- Track, analyze and report on Health Plan Place performance,
working closely with corporate staff and leaders to take corrective
actions as needed to achieve performance goals. (e.g., traffic,
revenue, sales, biometrics provided, health coaching, navigation
services provided, customer satisfaction feedback, issue
resolution, consults, etc.)
- Regularly participate in Health Plan Place performance
discussions and reviews with key functional leaders.
- Manage security and safeguard people, personal data, cash and
financial transactions and real estate assets (furnishings,
equipment, etc.)
- Develop and distribute reports on Health Plan Place
performance
- Develop concepts and ideas to incent performance (e.g., sales
contests, sales programs, member engagement programs, etc.);
execute or coordinate/integrate with other areas
- Schedule staff as appropriate to meet the needs of the
customers
- Ensure appropriate Health Plan Place procedures and processes
are followed, tools are available and store appearance reflects
Presbyterian Health Plan standards (including contact/lead or care
support tracking and follow up for all customers who come into the
Health Plan Place)
- Must be able to conduct a sale
- Responsible for compliance with corporate policies and
procedures, including retail specific guidelines such as the
planogram and operational SOPs
- Manage member and non-member escalations
- Manage executing health fairs and other center events
- Create a work environment that supports and encourages
creativity, customer commitment, teamwork, enthusiasm, and personal
growth for the professional staff of employees.
- Motivate, empower, and coach employees to achieve business
objectives and achieve individual and team high performance
- Develop staff to ensure proficiency and excellence in current
roles is met, as well as preparation for future roles.
- Ensure staff receive all training and communication required to
effectively perform their specific functions according to corporate
standards and guidelines
- Provide coaching to staff regarding inappropriate or inadequate
behaviors or other required improvement; ensure any required
remedial training or additional development is obtained where
appropriateWe offer more than the standard benefits! Presbyterian
employees gain access to a robust wellness program, including free
access to our on-site and community-based gyms, nutrition coaching
and classes, wellness challenges and more!Learn more about our
employee
benefits:https://www.phs.org/careers/employee-benefits/Pages/default.aspx
Why work at Presbyterian? As an organization, we are committed to
improving the health of our communities. From hosting growers'
markets to partnering with local communities, Presbyterian is
taking active steps to improve the health of New Mexicans. For our
employees, we offer a robust wellness program, including free
access to our on-site and community-based gyms, nutrition coaching
and classes, wellness challenges and more.Presbyterian's story is
really the story of the remarkable people who choose to work here.
The hard work of our physicians, nurses, employees, board members
and volunteers grew Presbyterian from a tiny tuberculosis
sanatorium to a statewide healthcare system that serves more than
875,000 New Mexicans.About Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of
patients, members and the communities we serve. We are a locally
owned, not-for-profit healthcare system of nine hospitals, a
statewide health plan and a growing multi-specialty medical group.
Founded in New Mexico in 1908, we are the state's largest private
employer with nearly 14,000 employees - including more than 1,600
providers and nearly 4,700 nurses.Our health plan serves more than
580,000 members statewide and offers Medicare Advantage, Medicaid
(Centennial Care) and Commercial health plans.About New Mexico New
Mexico continues to grow steadily in population and features a low
cost-of living.Varied landscapes bring filmmakers here from around
the world to capture a slice of the natural beauty New Mexicans
enjoy every day. Our landscapes are as diverse as our culture -
from mountains, forests, canyons, and lakes, to caverns, hot
springs and sand dunes.New Mexico offers endless recreational
opportunities to explore and enjoy an active lifestyle. Venture off
the beaten path, challenge your body in the elements, or open
yourself up to the expansive sky. From hiking, golfing and biking
to skiing, snowboarding and boating, it's all available among our
beautiful wonders of the west.AA/EOE/VET/DISABLED. PHS is a
drug-free and tobacco-free employer with smoke free campuses.
NCS123LI-nonclinicalRequisition ID: 2023-32074 Street: 9521 San
Mateo NE JobTitle: Wellness and Sales Center Director City:
Albuquerque The compensation range for this role takes into account
a wide range of factors, including but not limited to experience
and training, internal equity, and other business and
organizational needs. Compensation decisions are dependent upon the
facts and circumstances of each offer. Minimum Offer: USD
$59.00/Hr. Maximum Offer: USD $74.00/Hr.
Keywords: Presbyterian Healthcare Services, Albuquerque , Wellness and Sales Center Director, Executive , Albuquerque, New Mexico
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