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Telephonic Social Worker, Care Manager

Company: Humana
Location: Albuquerque
Posted on: November 26, 2022

Job Description:

DescriptionThe Telephonic Social Worker, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Telephonic Social Worker handles assignments which are varied and frequently require interpretation and independent determination of the appropriate courses of action.ResponsibilitiesThe Telephonic Social Worker employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. Will create member care plans. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.Required Qualifications

  • Master's degree in Social Work .
  • Current valid social work license, e.g. MSW, LCSW, LMSW
  • Minimum 2 years of experience in identifying and accessing resources to meet basic needs and in securing community-based assistance.
  • Proficiency with Microsoft Office Programs, e.g. Word, Excel, PowerPoint, Access
  • Schedule: Monday-Friday, 8 hour shifts varying between 9AM and 8PM EST. Based on business needs, occasional weekends may be required.
  • Additional licensing requiredWork-At-Home Requirements
    • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
    • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
    • Satellite and Wireless Internet service is NOT allowed for this role.
    • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationPreferred Qualifications
      • 3-5 years of experience working as a licensed Social Worker
      • Experience with behavioral change, health promotion, coaching and wellness
      • Experience working with adults, and aging population preferred
      • Knowledge of community health and social service agencies and additional community resources
      • Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testingAdditional InformationAs part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana's secure website.Vaccination PolicyHumana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.Language Proficiency TestingAny Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.Scheduled Weekly Hours40Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Keywords: Humana, Albuquerque , Telephonic Social Worker, Care Manager, Executive , Albuquerque, New Mexico

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