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Manager of Clinical Operations (MCO)

Company: VibrantCare Rehabilitation
Location: Albuquerque
Posted on: November 26, 2022

Job Description:

*VibrantCare has an exciting opportunity for a dynamic, Manager of Clinical Operations (MCO) to join our team in Albuquerque, NM.*

*Job Summary: *

Responsible for managing the clinical operations of multiple centers within a narrowly defined geographic market under the supervision of the Clinical Operations Director (COD). The span of control is between 4 and 8 centers, including Center Manager responsibilities of one center. The Manager of Clinical Operations will achieve specific financial, employee relations, customer service and clinical metrics through strong leadership and effective management of staff and customers.

*Essential Functions: *

- Responsibilities of include the management of operations of four to eight centers. Assure efficient caseload management and scheduling of patients within centers assigned.

- Manage practice to meet or exceed financial objectives. Participate in the development of financial goals/center assigned. Manage labor costs and ensure that clinicians report required information accurately and on time.

- Conduct monthly clinical operations meeting with each Center Manager. Employ effective, clinically focused communications skills to ensure clinician follow through with effective clinical practice management procedures.

- Assist COD in managing new facility startups.

- Provide clinical treatment coverage as required for a narrowly defined geographic market and act as Center Manager of assigned clinic. Patient care and administrative duty ratios of 50%, respectively.

- Ensure all VibrantCare Rehab Agency, State, Federal and local regulations, policies, procedures and patient care standards are met in assigned centers. Serve as a clinical resource and effectively implement VibrantCare programs, clinical pathways and treatment protocols as indicated.

- Identify open positions and assist in selection of clinical staff in conjunction with Center Manager. Assist in staff orientation and training.

- Conduct accurate and timely Performance Planning & Reviews (PP&R) of Center Managers with specific focus on development plans. Provide professional development opportunities for staff, including participation in local and regional professional meetings, conferences and college relations activities. Coordinate patient care development opportunities for clinical staff as appropriate and recommend staff for recognition of outstanding performance and achievement.

*Essential Functions (continued): *

- Manage all employee relations issues and ensure compliance with equitable application of Human Resource Policy and Procedures; seek assistance of Human Resources when needed. Monitor and accomplish area-specific retention objectives within assigned centers.

- Conduct routine and quarterly quality assurance and corporate compliance audits as assigned. Ensure compliance with health and safety policies and procedures on an annual basis.

- Periodically (at least quarterly) review results of outcome program measures and develop plans to improve patient care where needed. Develop plans of action and ensure good outcomes of deficiencies noted in routine and investigative compliance audits.

- Attend center staff meetings on a periodic basis. Attend marketing, public relations and in-service programs in partnership with staff as appropriate.

- Ensure strong physician and payor relations and coordinate implementation of clinical specialty programs as requested by the customer.

- Participate and lead annual Patient Care Committee and sub-committee meetings; communicate and develop working relationships with Agency Medical Directors.

- Plan and coordinate clinic and market-specific marketing and relationship building activities with Center Managers, COD and Business Development team.

- Performs other duties or special projects as assigned.

*Required Skills & Abilities: *

- Strong interpersonal, oral and written communication skills.

- Ability to evaluate and monitor clinical capabilities and skill levels.

- Strong customer service orientation.

- Ability to develop and execute business plans and achieve strategic marketing and operating goals.

- Excellent verbal and written communication skills.

- Ability to manage, develop and motivate employees.

- Flexibility in dealing with simultaneous projects, issues and timelines.

- Understanding of and ability to manage quantitative business and clinical information effectively. Ability to prepare, interpret and analyze branch financial statements.

- Proficiency in Microsoft Office suite technologies (i.e., Word, Excel, PowerPoint) and Outlook

*Required Credentials: *

- Entry-Level Professional Degree in Physical Therapy or Occupational Therapy

- Current valid professional license in associated clinical discipline (PT or OT)

- Minimum five years of clinical expertise, including two years of successful clinical operations management.

_Disclaimer: _

_This job description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position._

Job Type: Full-time

* 401(k)
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Relocation assistance
* Retirement plan
* Tuition reimbursement
* Vision insurance
Medical specialties:
* Physical & Rehabilitation Medicine
* 8 hour shift
* Day shift
* Monday to Friday
* No nights
* No weekends
Supplemental pay types:
* Signing bonus

Ability to commute/relocate:
* Albuquerque, NM 87114: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

* Physical Therapy License (Required)

Work Location: One location%102670%

Keywords: VibrantCare Rehabilitation, Albuquerque , Manager of Clinical Operations (MCO), Executive , Albuquerque, New Mexico

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