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General Manager

Company: DoubleTree by Hilton Albuquerque
Location: Albuquerque
Posted on: September 23, 2022

Job Description:

The DoubleTree by Hilton Hotel Albuquerque is recruiting for a General Manager to oversee the 295 guest room, downtown property! The General Manager will be responsible in overseeing the entire property functions and all departments, developing opportunities of growth with customer service and associate satisfaction.

Job Overview: Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel employees to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with the hotel's revenue-driven culture.

Responsibilities and Duties:

-Perform administrative duties including writing and reviewing various reports (occupancy, revenue, audit packets, deposits, yield management, end of the month reporting, capital planning, accounts payable, accounts receivable, and payroll); make judgments and implement changes to maximize profits; supervise the develop of and revision to budgets and forecasts.
-Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team. Monitor hotel staff to ensure all procedures are being adhered to as established by management. As necessary, step into operating department and delegate or physically participate in duties essential to expediting the resolution of problems and delays most effectively.
-Field guest complaints, conducting research to develop the most effective solutions. Listen and extend assistance in order to resolve problems.
-Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of produce and service throughout hotel. Greet and maintain rapport with employees and customers.
-Participate in community affairs and maintain positive public image. Meet with potential and current clients and promote hotel.
-Travel to attend corporate meetings, sales trips and serve on committees such as Safety Committee.
-Monitor and appraise the performance of subordinate staff on a timely basis.

Other related functions:

-Monitor hotel's safety program.
-Report to management overall performance of property and accomplishments within the operation.
-Handle security dispatch/guest hotline calls as required in order to accommodate guests in a timely manner.
-Conduct room inspections to ensure standard compliance.
-Order guest supplies.
-Make room rate adjustments.
-Make sales calls.
-Conduct inventory.
-Performs other related duties as assigned.

Specific Job Knowledge and Skills:

-Thorough knowledge of hotel operations, including marketing plans, security and safety programs, personnel relations, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hospitality law, and the development of long-range planning.
-Leadership skill to motivate and develop staff and the ensure accomplishment of goals.
-Skill in gathering information and identifying the nature of problems.
-Skill in exercising good judgment and decision making.
-Ability to set priorities, plan, organize, delegate and control.
-Ability to communicate effectively both written and orally.


We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!


Keywords: DoubleTree by Hilton Albuquerque, Albuquerque , General Manager, Executive , Albuquerque, New Mexico

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