Senior Manager

Company: Fidelity Investments Inc.
Location: Albuquerque
Posted on: September 22, 2022

Job Description:

Job Description:The RoleYou will work within OSG Inbound Operations to provide support of all returned mail needs and requirements for the firm. Your role impacts several internal and external business partners as well as customers and clients of Fidelity Investments. You are an influencer who consistently makes a positive impact. You are passionate about coaching, managing and leading teams of associates to work hard collectively as a team! You're a motivator, focused and inspired by change. You can coach directs to key behaviors that help drive business results. You empower others to accept feedback and develop an environment focused on growth and development. You encourage others to build the best client experience possible. Within this role you will provide line management of day-to-day operations and the staff, assuring adherence to key performance metrics. This role is key to the success of our end-to-end process.The Expertise and Skills You Bring

• Bachelor's degree or equivalent work experience
• 3-5 years of related management experience (Operations environment preferred)
• Work experience in a risk-controlled environment.
• Series 99 (Operations Professional) required within 6 months of hire date
  • Proven leadership, organizational and communication skills
  • Capacity to perform in high volume, deadline driven environment
  • Effective coaching and development of team in complex environment
  • Flexible with working hours
  • Highly motivated, self-directed and an independent thinker
  • Ability to work independently or on a team on specific tasks
  • Ability to solve business related problems across functional and business lines
  • Multi-task proficiently
  • Flexible for business needs and highly adaptive to change
  • Have a positive demeanor and 'can do' approach to challenges
  • Ability to learn and apply knowledge to make effective decisions
  • Set direction by translating the broader organization's business plan.
  • Influence beyond direct span of control to establish and drive operational performance.
  • Establish and execute plans. Set clear expectations that drive resource efficiency, innovation, sustainable quality, cost, and service delivery.
  • Effectively lead team by establishing clarity and focus during times of change. Communicate and create a climate of respect reinforcing the value of collaboration to enhance team performance.The TeamDo you like problem solving and working in a fast-paced environment? Join us in Inbound Operations where you will help lead a Paper Processing team supporting business units across the organization through the processing of customer correspondence returned from the USPS. The Inbound operations team provides transaction services to each of Fidelity's distribution channels. We support Fidelity's growth with high quality, efficient and innovative service solutions through hardworking associates and processing expertise.Certifications:Company OverviewFidelity Investments is a privately held company with a missionto strengthen the financial well-being of our clients.We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a, we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "."We invite you toFind Your Fidelityat.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to, or by calling 800-835-5099, prompt 2, option 3.

Keywords: Fidelity Investments Inc., Albuquerque , Senior Manager, Executive , Albuquerque, New Mexico