Sr Manager, Dedicated Service Center
Posted on: May 15, 2022
The Sr. Manager, Dedicated Service Center is responsible for the
operation, performance and coordination of multiple sites, multiple
markets, after or extended hours and ancillary support to drive
client service, retention, and market growth. Oversight includes
all elements of client and payroll service, human capital
management, ensuring that daily and periodic tasks are completed
effectively and efficiently and in compliance with policies and
procedures. Identifies opportunities and drives execution of
initiatives related to continuous process improvement, technology
and key partnerships to reduce costs, improve client service and
support market growth. Promotes cohesion and partnership between
Paychex locations, business units and stakeholders and ensures
single line of site to overall Paychex goals and service
- Provides leadership and oversight for service management in
attracting and retaining a high performing, diverse workforce.
Recruits, selects, hires and evaluates performance of personnel to
ensure all department needs are handled appropriately and talent
pipeline is established. Counsels and develops staff for personal
and corporate advancement through career development, training
programs and other resources as required for professional
development. Creates proactive strategies that result in a work
environment and culture that drives high overall performance,
stable employee retention and high employee engagement.
- Ensures the successful and consistent onboarding and ongoing
remote management of engaged service providers located in multiple
sites to drive client service and retention as well as establishes,
reinvents, and achieves key performance metrics. Partners with
remote leadership teams to coordinate communication and promote
connectivity between business units.
- Manages development and implementation of standard operating
procedures and policies to remove barriers, promote service
philosophy and improve productivity of staff; drives change efforts
to achieve desired results. Drives overall financial performance
and service levels by developing best in class team metrics to
exceed service goals through proactive service level monitoring and
responsiveness criteria, and holds the leadership team accountable.
Engages key stakeholders in the development, execution, and
evaluation of appropriate business plans and initiatives.
- Drives innovation by identifying, leading and implementing
continuous improvement, technologies and growth initiatives that
impact results to enhance profitability and assist the organization
to meet its business objectives and goals. Improves the client
experience by gathering and analyzing technology opportunities and
sharing with key partners.
- Acts as an agile leader to create and execute strategies that
drive market growth and achievement of business goals. Develops
strong relationships and engagement with key business partners and
stakeholders to maximize the attainment of business goals. Remains
knowledgeable of payroll regulations and requirements, as well as
the local markets, with the purpose of making appropriate and
innovative recommendations to grow and drive the business
- Participates in the preparation of operating budgets for
multiple cost center(s) and analyzes interdepartmental reports to
ensure that performance corresponds to plan. Manages and controls
labor and administrative expense to achieve cost center
projections. Ensures timely and accurate submission of management
reporting data (key performance indicators, goals, dashboards,
- Bachelor's Degree.
- 10+ years of experience in experience with increasing levels of
responsibility in a profit center.
- 7 years of experience in management/leadership experience
preferably in the areas of payroll, sales, retail, accounting,
finance, or Human Resources.
- Ability to analyze and interpret financial data.
- Strong verbal communication and listening skills.
- Ability to build strong customer relationships.
- Demonstrates a high commitment to quality.
- Ability to inspire and develop staff.
- Ability to lead/manage others.
- Demonstrates excellent judgment and decision making
Keywords: Paychex, Albuquerque , Sr Manager, Dedicated Service Center, Executive , Albuquerque, New Mexico
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