Branch Assistant Manager (MLO)
Company: PNC Financial Services Group
Posted on: January 15, 2022
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all of our employees
feel respected, valued and have an opportunity to contribute to the
company's success. As an Assistant Branch Manager within PNC's
Retail Branch organization, you will be based in Albuquerque/ NM at
the Cottonwood Branch.
Supports all aspects of branch, including individual and team,
performance. Builds a high performing team through the attraction,
on-boarding, coaching and development of branch team members. Leads
through influence and impacts a broad range of eco-system partners
in an omni channel environment. Drives revenue and loyalty through
proactive interactions with clients.
Manages, coaches and executes a proactive client experience within
an omni channel environment. Provides solutions and advice to
improve client financial well-being. Leads effective problem
Manages the branded sales process to proactively achieve sales
targets and customer loyalty. Grows branch revenue through
acquisition and share-of-wallet growth of consumer and business
Drives the employee experience. Responsible for acquiring and
retaining talent through the coaching and development of employees.
Coaches employees to achieve performance and activity expectations.
Assists in the performance management process for all
Manages operational, human capital, reputational and business risk
through adherence to established policies and procedures. Exercises
sound decision making to identify and mitigate potential risk.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that
align customer needs and satisfaction as primary considerations in
all business decisions and able to leverage that information in
creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks
associated with their business objectives and activities to ensure
they adhere to and support PNC's Enterprise Risk Management
To learn more about this and other opportunities on our team. Watch
Branch Banking Services - Knowledge of the responsibilities,
issues, regulations, business practices, and operations of retail
banking branches; ability to provide qualified services to
Coaching Others - Knowledge of coaching concepts and methods;
ability to encourage, motivate, and guide individuals or teams in
learning and improving effectiveness.
Decision Making and Critical Thinking - Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Digital Awareness - Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation.
Effective Communications - Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Retail Lending - Knowledge of and ability to design and develop
retail lending products and services, manage and evaluate
operational processes and procedures and ensure compliance with
local and company policies.
Selling. - Applies knowledge of banking products and services to
meet customer needs and enable them to achieve their financial
goals. Identifies prospecting approaches to identify potential
customers and create opportunities to sell financial solutions and
ideas to customers.
Roles at this level typically require an Associates or equivalent
degree as well as related experience or product knowledge to
accomplish primary duties. Typically requires 4+ years of related
business or functional experience. In lieu of a degree, a
comparable combination of education and experience (including
military service) may be considered.
Additional Job Description
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC Financial Services Group, Albuquerque , Branch Assistant Manager (MLO), Executive , Albuquerque, New Mexico
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