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Customer Data Technician

Company: CenturyLink
Location: Albuquerque
Posted on: August 23, 2019

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Job Summary

Are you willing to learn new technologies, provide friendly and knowledgeable solutions to our customers? Join our team as a Technician providing excellence in servicing the customer, selling our products and integrated communications services. What are the advantages to joining our dynamic technical team? Here are just a few - paid training, tuition assistance available, tools, test equipment and a company vehicle you will need to perform your job as well as you will have rapid progressive earning potential and advancement opportunities.Job Description




  • Installs, tests and maintains private and switched services, and applications for individual residential and business customers. Such services and applications include analog, data, sub-rate and high-speed digital, DSL, VDSL, ISDN, E911, 911, audio and video services, and associated ancillary equipment and software configured to meet existing and anticipated customer needs. Requirements include work on both copper and fiber facilities and equipment for DSO, DS1, DS3 & above, and optical circuits.
  • Successfully options/configures customers computer hardware and software, installs modems and telephone filters and applications to complete DSL and VDSL services.
  • Reviews, analyzes, updates, and interprets work orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals and other source documents to obtain specifications for installation and trouble isolation purposes.
  • Resolves issues to insure service is installed/repaired by committed date/time.
  • Receives service orders, worksheets (detailed diagrams describing nature and location of equipment to be installed or repaired) and repair tickets from supervisor, or other designated employees and performs specified work.
  • Conducts tests associated with the installation and repair of individual circuits. Resolves customer issues and problems, insures customer satisfaction; insures service is working to specifications. Contacts control and/or dispatch centers or other designated employees during tour for other assignments.
  • Analyzes service orders and trouble tickets for accuracy and completeness, verifies critical dates, commitments, facility and equipment assignments, reasonableness of test results and conformity of circuits to established tolerance criteria.
  • Performs pre-survey to determine availability of equipment and facilities, to pretest circuits to ensure that conditioning requirements are met, and to review with customer work specified in the work order and the possibilities of utilizing existing facilities for upgrading/customizing services.
  • Repairs, maintains, splices and performs conformance testing of subscriber line, carriers plant and/or fiber optic plant.
  • When installing or repairing telephone services, connects equipment to inside cable and makes cross connections by connecting color coded wires.
  • Makes necessary test for gas before entering utility hole.
  • Must pump water and/or clean debris from utility hole. Locates, joins, repairs and rearranges cable and cable conductors in building and aerial or buried plant.
  • Places, rearranges and/or removes all forms of outside plant
  • Performs trouble isolation of transport customer and company communications components, cable and infrastructure form the customer s premise up to and including the central office/loop runner equipment.
  • Runs cross-connects, check batteries to alarms and repairs equipment in SLC/HUT locations.
    Qualifications




    • Previous experience in provisioning, installing, and Maintaining E911/911, DS0/DS1/DS3 and above circuits.
    • Previous experience conducting tests associated with the installation, repair, turn-up of T1 and HDSL spans for Hi-Cap and T1 Circuits. Copper and fiber outside plant.
    • Basic electricity knowledge (through classes or on the job-related training) including: reading and interpreting circuit diagrams, equipment drawings, technical manuals, and AC/DC usage and measurements.
    • Experience working in teams or alone problem solving, coordinating testing and troubleshooting customer lines or toll lines.
    • Ability to read cable prints and maps.
    • Customer Service experience face-to-face and over the phone.
    • Knowledge of hand tools, power tools, and test equipment such as Tberds, laptop, HST 3000, 965 DSP, Sidekick, Volt-ohm meter, oscilloscopes, transmission measuring sets or comparable testing equipment.
    • Experience in connecting color coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables and buildings.
    • Experience in working on a computer in Windows based systems and Microsoft Outlook.

      Alternate Location: US-New Mexico-Albuquerque

      Requisition #: 214943

      This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

      This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

      EEO Statement

      We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

      Disclaimer

      The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Albuquerque , Customer Data Technician, Engineering , Albuquerque, New Mexico

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