? [Only 24h Left] Customer Support Representative - Albuquerque
Company: Fidelity Investments
Location: Sandia Park
Posted on: November 2, 2025
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Job Description:
Job Description Job Description: Do you genuinely enjoy making a
difference in the lives of others? If you answered “yes” and are a
customer service-minded champion, we are hiring Customer Support
Representatives, also known as Financial Customer Associates (FCA)
in our Albuquerque site. In this full-time position, you can apply
your skills and knowledge in a significant way every day to help
others. Our FCA role is a springboard to an amazing career in which
you change the lives of customers! In this customer service role,
you will help customers feel more confident, make clearer
decisions, and achieve their own financial dreams. You'll assist
with a broad range of needs including answering questions about
their 401k account balance and helping to make withdrawals, loans,
account maintenance, provide education or resources. We commit to
investing in you by strengthening your skills, experiences and?
connections that will help advance your career at Fidelity. You do
not need a finance background to succeed in this role. ? What to
expect… As a new FCA, you’ll learn about the financial services
industry, develop your skills, and gain new experiences. - Join a
training cohort of associates during the first 14 weeks, spending
time training to become a Financial Customer Associate. In this
phase, you will start with basic customer calls and progress to
more sophisticated calls related to our clients 401K plans. - In
the subsequent months, you will continue taking customer calls to
develop and hone your skills. There will be time in the day (away
from assisting customers) to join team activities, get well-being
support, and career coaching. - Rewards & Recognition: Your
achievements will be celebrated as you progress through the
program. - This is a full-time hourly phone position that also
offers the opportunity to work extra hours based on the business
needs and your availability. You do not need a finance background
or a degree to succeed in the role. The Skills You Bring - Ability
to establish rapport and relationships through effective
communication - Great listening skills, professionalism, and
empathy toward others to support the challenges of our diverse
customers. - Adaptability and flexibility to succeed in various
work environments (i.e., balancing working from office and home,
overtime, etc.) - Proficiency in navigating and troubleshooting
basic technology issues or systems. - Handle a variety of
situations and conversations driving towards a resolution suitable
for all - Self-motivated teammate with strong social skills who
brings energy and passion to the team - Minimum 1 year of customer
service experience - High School diploma or GED required The Value
You Deliver - A passion for helping people - Desire for continuous
learning, applying new concepts, and using training and experience
to assist with decision-making - Provide outstanding customer
service and communication via voice or digital channels Note:
Fidelity is not providing immigration sponsorship for this position
Our Investments in You Our benefit programs are crafted to help you
and your loved ones strike the perfect balance. Click here to learn
about a few featured benefits (not all benefits are listed) Shifts
and Hours: Monday – Friday. Training hours are 7:30am – 4:00pm MST
and post training must be able to work an 8hr shift between the
hours of 7:00am – 10:00pm MST Certifications:Category:Customer
Service Most roles at Fidelity are Hybrid, requiring associates to
work onsite every other week (all business days, M-F) in a Fidelity
office. This does not apply to Remote or fully Onsite roles. Please
be advised that Fidelity’s business is governed by the provisions
of the Securities Exchange Act of 1934, the Investment Advisers Act
of 1940, the Investment Company Act of 1940, ERISA, numerous state
laws governing securities, investment and retirement-related
financial activities and the rules and regulations of numerous
self-regulatory organizations, including FINRA, among others. Those
laws and regulations may restrict Fidelity from hiring and/or
associating with individuals with certain Criminal Histories.
Keywords: Fidelity Investments, Albuquerque , ? [Only 24h Left] Customer Support Representative - Albuquerque, Customer Service & Call Center , Sandia Park, New Mexico
