Entry Level Customer Service - Albuquerque (Only 24h Left)
Company: Fidelity Investments
Location: Cedar Crest
Posted on: November 2, 2025
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Job Description:
Job Description Job Description: Do you genuinely enjoy making a
difference in the lives of others? If you answered “yes” and are a
customer service-minded champion, we are hiring Entry Level
Customer Service Representatives, also known as Financial Customer
Associates (FCA) in our Albuquerque site. In this full-time
position, you can apply your skills and knowledge in a significant
way every day to help others. Our FCA role is a springboard to an
amazing career in which you change the lives of customers! In this
customer service role, you will help customers feel more confident,
make clearer decisions, and achieve their own financial dreams.
You'll assist with a broad range of needs including answering
questions about their 401k account balance and helping to make
withdrawals, loans, account maintenance, provide education or
resources. We commit to investing in you by strengthening your
skills, experiences and? connections that will help advance your
career at Fidelity. You do not need a finance background to succeed
in this role. ? What to expect… As a new FCA, you’ll learn about
the financial services industry, develop your skills, and gain new
experiences. - Join a training cohort of associates during the
first 14 weeks, spending time training to become a Financial
Customer Associate. In this phase, you will start with basic
customer calls and progress to more sophisticated calls related to
our clients 401K plans. - In the subsequent months, you will
continue taking customer calls to develop and hone your skills.
There will be time in the day (away from assisting customers) to
join team activities, get well-being support, and career coaching.
- Rewards & Recognition: Your achievements will be celebrated as
you progress through the program. - This is a full-time hourly
phone position that also offers the opportunity to work extra hours
based on the business needs and your availability. You do not need
a finance background or a degree to succeed in the role. The Skills
You Bring - Ability to establish rapport and relationships through
effective communication - Great listening skills, professionalism,
and empathy toward others to support the challenges of our diverse
customers. - Adaptability and flexibility to succeed in various
work environments (i.e., balancing working from office and home,
overtime, etc.) - Proficiency in navigating and troubleshooting
basic technology issues or systems. - Handle a variety of
situations and conversations driving towards a resolution suitable
for all - Self-motivated teammate with strong social skills who
brings energy and passion to the team - Minimum 1 year of customer
service experience - High School diploma or GED required The Value
You Deliver - A passion for helping people - Desire for continuous
learning, applying new concepts, and using training and experience
to assist with decision-making - Provide outstanding customer
service and communication via voice or digital channels Note:
Fidelity is not providing immigration sponsorship for this position
Our Investments in You Our benefit programs are crafted to help you
and your loved ones strike the perfect balance. Click here to learn
about a few featured benefits (not all benefits are listed) Shifts
and Hours: Monday – Friday. Training hours are 7:30am – 4:00pm MST
and post training must be able to work an 8hr shift between the
hours of 7:00am – 10:00pm MST Certifications:Category:Customer
Service Most roles at Fidelity are Hybrid, requiring associates to
work onsite every other week (all business days, M-F) in a Fidelity
office. This does not apply to Remote or fully Onsite roles. Please
be advised that Fidelity’s business is governed by the provisions
of the Securities Exchange Act of 1934, the Investment Advisers Act
of 1940, the Investment Company Act of 1940, ERISA, numerous state
laws governing securities, investment and retirement-related
financial activities and the rules and regulations of numerous
self-regulatory organizations, including FINRA, among others. Those
laws and regulations may restrict Fidelity from hiring and/or
associating with individuals with certain Criminal Histories.
Keywords: Fidelity Investments, Albuquerque , Entry Level Customer Service - Albuquerque (Only 24h Left), Customer Service & Call Center , Cedar Crest, New Mexico
