Call Center Assistant Manager

Company: Bath Concepts Independent Dealers
Location: Albuquerque
Posted on: February 17, 2026

Job Description:

Job Description Job Description Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Lead-Setter Assistant Manager who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work. Lead-Setter Assistant Manager Qualifications: High School diploma or equivalency, required 3 year(s) of appointment scheduling and/ or call center training experience; proficiency in Microsoft Office 365 Copilot, Salesforce (I-360), and related applications; knowledge of our brands, preferred A passion for customer service and training Excellent interpersonal communication, time management, and organization skills Strong decision-making, problem-solving, and adaptability to challenges Call Center Lead-Setter Responsibilities: Participate in and lead goal-setting meetings with management and team Hire and train Lead-Setters in partnership with Human Resources (HR) Review recorded calls for quality assurance and record daily KPIS on scorecard Perform the responsibilities of a Lead-Setter Provide front desk coverage for walk-in traffic and events as needed Pay: $21.00-$23.00/hr. plus bonuses Benefits: 401(k) profit-sharing retirement plan Medical, dental, and vision insurance Paid time off Mileage reimbursement Employee discounts Referral programs Schedule: Full-time, 32-40 hours per week (on-site) .5-1-hour meal break, non-exempt Monday-Friday: 8:30pm-5:00pm Rotating Saturday: 9:30am-3:00pm Application Question(s): Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances? Are you authorized to work in the U.S.? If you feel you are the right fit for this position, apply here or in-person at our Design Center: https://poulindesigncenter.com/careers/employment -application/ Powered by JazzHR bWJkyzmx24

Keywords: Bath Concepts Independent Dealers, Albuquerque , Call Center Assistant Manager, Administration, Clerical , Albuquerque, New Mexico