Executive Office Support Technician
Company: ECS Federal, LLC
Location: Albuquerque
Posted on: March 20, 2023
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Job Description:
ECS is seeking an Executive Office Support Technician to work in
our Albuquerque, NM office. Job Description:ECS is seeking an
Executive Office Support Technician to support the IT program at a
major national laboratory. Provide end-user support with processes
for managing and delivering services that are ITIL-- conformant.
Resolve incidents, service requests, and problems associated with
service failures or degradations that are related to hardware and
software computing devices (including mobile equipment).
Additionally, support multi-user rooms (e.g., Skype rooms,
classrooms) and video and collaborative technologies.Computer Field
Services provide second-tier, desk-side computer support of
computing hardware and software in NM, CA, D.C., and NV. Support is
provided in both the unclassified and classified arenas, across the
general campus, including in high-security buildings (HSBs).The
operating systems supported include approved and authorized
versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The
hardware supported includes laptops, desktops, thin/zero clients
running desktop-as-a-service (DaaS), virtual-desktop
infrastructure, and associated peripheral devices.Responsibilities:
The CSS Executive Office (EO) Support Team will provide top quality
IT support services to the offices of the Vice Presidents and above
along with their support staff, enabling them to provide
exceptional service in the national interest. The EO team will
respond to and resolve the executive office's IT service requests,
develop standard processes and configuration of the various
devices, and ensure all tailored configurations for each leader is
secure and recoverable with minimal impact on the ability of the
executive leader to perform work. As the EO team develops quality
standards, processes, and procedures, they will be shared with the
rest of CSS desktop support staff which ultimately should lead to
quality desktop support for all of Sandia.
Keywords: ECS Federal, LLC, Albuquerque , Executive Office Support Technician, Administration, Clerical , Albuquerque, New Mexico
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