Customer Service Representative

Company: Onin Staffing
Location: Albuquerque
Posted on: February 18, 2026

Job Description:

Job Description Job Description Overview: Position Summary The Customer Service Representative serves as the first point of contact for customers, providing product information, processing orders, resolving inquiries, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams. Key Responsibilities Customer Support • Respond to customer inquiries via phone, email, and online platforms. • Provide accurate product information and assist customers in selecting appropriate items. • Process customer orders, returns, and exchanges in a timely manner. • Resolve customer concerns with professionalism and a solutions-focused approach. • Maintain a high level of customer satisfaction through clear communication and follow-through. Order & Account Management • Enter and update customer orders in the system with accuracy. • Verify pricing, product availability, and shipping details. • Monitor order status and proactively communicate updates to customers. • Assist with account setup, billing questions, and documentation needs. Cross-Functional Collaboration • Work closely with the warehouse team to ensure accurate and timely order fulfillment. • Coordinate with sales, purchasing, and logistics teams to support customer needs. • Communicate product issues, delays, or trends to management for continuous improvement. Administrative Support • Maintain organized customer records and documentation. • Assist with reporting, data entry, and general office tasks as needed. • Support special projects and company initiatives. Skills and Experience: Qualifications • Previous customer service or administrative experience preferred. • Strong verbal and written communication skills. • Excellent attention to detail and organizational abilities. • Ability to multitask and work efficiently in a fast-paced environment. • Proficiency with computers and customer management systems (ERP experience is a plus). • Positive attitude, professionalism, and a commitment to exceptional service. Benefits: Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package. Weekly pay $5 prescription drugs $5 doctor's visit copays Free teledoctor service Free counseling services Life insurance included Vision insurance included Dental insurance included Vacation and holiday pay Scholarship Opportunities 401(k) retirement plan Free legal services Our unbeatable employee discount program Apply now so we can hold a spot for you. We can’t wait to talk to you! ––Your ?nin team Company Description Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package. Plus, every ?nin job comes with our amazing Teammate Benefits program, designed to give you the tools you need to protect your health, your money and the people and things you care about. Tools like: Weekly Pay $5 Prescription Drugs $5 Doctor's Visit Copays Free Teledoctor Service Free Counseling Services Life Insurance Included Vision Insurance Included Dental Insurance Included Vacation and Holiday Pay Scholarship Opportunities NEW! 401(k) Retirement Plan Free Legal Services Our unbeatable employee discount program If this sounds like something you would be interested in, Apply Now so we can hold a spot for you until we can schedule an interview. We can’t wait to talk to you! –Your ?nin team Company Description Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package. Plus, every ?nin job comes with our amazing Teammate Benefits program, designed to give you the tools you need to protect your health, your money and the people and things you care about. Tools like:\r\n\r\nWeekly Pay\r\n$5 Prescription Drugs\r\n$5 Doctor's Visit Copays\r\nFree Teledoctor Service\r\nFree Counseling Services\r\nLife Insurance Included\r\nVision Insurance Included\r\nDental Insurance Included\r\nVacation and Holiday Pay\r\nScholarship Opportunities\r\nNEW! 401(k) Retirement Plan\r\nFree Legal Services\r\nOur unbeatable employee discount program\r\nIf this sounds like something you would be interested in, Apply Now so we can hold a spot for you until we can schedule an interview. We can’t wait to talk to you!\r\n\r\n–Your ?nin team

Keywords: Onin Staffing, Albuquerque , Customer Service Representative, Accounting, Auditing , Albuquerque, New Mexico