Virtual Active CPA, Enrolled Agent or Tax Attorney - Seasonal Income

Company: Intuit
Location: Albuquerque
Posted on: January 12, 2021

Job Description:

Overview Are you a credentialed CPA, EA, or practicing attorney? Or do you have a minimum 3 season of paid Tax Preparation experience with a minimum of 30 tax returns per tax year? If you---re one of tax professionals, we need you to help our customers complete their taxes using TurboTax. You---ll advance our goal of ---Powering Prosperity Around the World--- by providing expert guidance and explanations of tax and technical terms to our customers. You---ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. What you'll bring --- Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws --- Must possess or be able to obtain any related State licenses, certificates, permits or bonds --- Must possess active PTIN (Preparer Tax Identification Number) --- 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software --- Working knowledge of Circular 230 --- Audit experience a plus (IRS and state tax authorities) --- Proficient with technology; solid knowledge of computer operations and software --- Must have (or be willing to obtain) a dedicated hardwired internet connection --- Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring --- Excellent verbal and written communication skills --- Ability to work in a fast-paced environment with minimal supervision --- Critical thinking, problem solving, research skills and determination --- Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: tst How you will lead --- This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers --- Help TurboTax customers who are working on their tax return with 1) Tax advice, including return preparation and signature when required; 2) Product/software inquiries, and 3) Tax calculations --- Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation --- Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language --- Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries --- Document customer interactions

Keywords: Intuit, Albuquerque , Virtual Active CPA, Enrolled Agent or Tax Attorney - Seasonal Income, Accounting, Auditing , Albuquerque, New Mexico